Shipping & Returns
NO CONTACT CURBSIDE PICK-UP
We will notify you once your order is ready for pick-up. As some items may need to be transferred between our shops we request 48 hours to ensure the items are ready. If you have question regarding your order, please call us on 402-480-7080.
While we love our international, Alaskan and Hawaiian friends, however, at this time shipping is only available in the contiguous United States. Orders are shipped via UPS Ground and will arrive approximately within 5-10 business days. We cannot be responsible for the security of packages once they are shipped.
The shipping process will be initiated within 48 hours. You will be sent an email confirmation upon shipping.
Once your order has shipped, we cannot make changes to the order.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your order arrive with a defect or damage, we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect the merchandise at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt.
If you refuse delivery due to damage or a manufacturing defect, the item will be brought back to the local delivery terminal. We will then review and evaluate the condition of the item. Please note, the claims process takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.
Please take pictures of the packaging & damage and email to firstname.lastname@example.org. This will allow us to submit a claim.
Shipments that are refused due to non-damage or defect related feedback will be will be issued a refund less the original handling fee charges and a 20% restocking fee.
RETURNS & EXCHANGES
Please let us know within 7 days of delivery if you are not satisfied with your purchase.
No return will be accepted after 7 days of delivery.
We do not offer returns on health and beauty products.
You will be responsible for paying shipping costs for returning your item within 7 days from delivery. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Any eligible refund or store credit will be credited to your account once the item has been received and thoroughly inspected for damage.
To return your product, please email email@example.com and mail the product to:
THE LOFT by Lee Douglas Interiors
4821 Lowell Avenue
Lincoln, NE 68506
You will be responsible for paying for your own shipping costs for returning your item. Please contact us via email at firstname.lastname@example.org or by phone at 402.480.7080 if you have any questions.